How do I reset my password? Every once in a while, you’ll find yourself needing to reset your password. Whether you forgot your most recent password or it’s been over six months since you last set it, we all have to do it. Never fear, a password reset is simple and easy to do.  Before you begin, it’s best to make note of our password complexity requirements. These requirements help make your password more secure, but they shouldn’t be the only thing you lean on. Here are some tips to help you make a strong, unique, and memorable password.  Our minimum password complexity requirements are as follows: Password length of at least 14 characters Must contain at least one uppercase letter (A through Z) Must contain at least one lowercase letter (a through z) Must contain at least one number (0 through 9) Must contain at least one special character (&. !, @, #, etc.) With the above requirements in mind, check out passwordreset.microsoftonline.com to start the password reset process. Once there, put in your University email address and follow the prompts to reset your password. After a few simple steps, you should be able to set a new password for your University account. Please keep in mind that you will need to use your new password to log into all aspects of your University account, including email, Office applications, and computer logins.  That’s it! Your new password should be ready to use. See? We told you it’d be easy. If you still need assistance, feel free to submit a ticket by heading here, emailing us a helpdesk@pointpark.edu, or by calling us at 412-392-3494.

How do I update my Multi-Factor Authentication phone number? Multi-Factor Authentication, also known as MFA, is just one of the security measures we use to keep your accounts secure. It's the code that Microsoft texts to your phone when you sign in. It is very important to never give out this code to anyone. The Help Desk will never ask for an MFA code.  Depending on the situation, you may be able to update your phone number yourself; otherwise, you may need to get in contact with us. There's one thing that determines what happens next: If you have access to your old phone number If you have access to the phone number last associated with MFA on your University account, then you should be able to update your MFA number with Microsoft on your own. You'll need to sign in at myaccount.microsoft.com with your University email address and password. It should ask you to verify your identity via MFA. Then, you'll want to head to the "Security Info" tab and you should see an option to change the phone number associated with MFA on your University account. Update your phone number, including the correct country code, and then verify the new phone number. If you need more guidance, check out our How To article for more detailed instructions.  If you do not have access to your old phone number If you don't have access to the phone number last associated with MFA on your University account, you'll need to get in contact with us either by stopping by the Help Desk or by calling us at 412-392-3494. If you still need assistance, feel free to submit a ticket by heading here, emailing us a helpdesk@pointpark.edu, or by calling us at 412-392-3494.

How do I connect to the VPN? This article is designed for Faculty and Staff members only.  No matter where you roam, having the same access as you would on campus is crucial to getting stuff done. Thanks to our VPN, you're able to work from home just like working in your office, albeit with bunny slippers. First, you'll want to make sure you have a strong connection to either a wired or wireless network, like your home Wi-Fi. Then, you'll need to open our Cisco AnyConnect Secure Mobility Client. (If you don't see this client on your computer, you can download it from the Software Center while connected to our network.) Once it's open, you'll need to tell it to connect to vpn.pointpark.edu. After that, it should ask you for a login. You'll need to login using your University username and password. Finally, you should be connected and ready to get to work! Depending on your type of device, you may need to take extra steps in order to connect. If you need more guidance, take a look at our article here for a more in-depth guide on connecting to the VPN.  If you still need assistance, feel free to submit a ticket by heading here, emailing us a helpdesk@pointpark.edu, or by calling us at 412-392-3494. 

Log in at   https://ts-facstaff.pointpark.edu Enter your university credentials (e.g. “jsmith”), then click Sign in.     Click on the icon for Faculty/Staff.  From the desktop screen for Faculty/Staff authorized users can access Jenzabar. Depending on the size of your monitor, you may need to tap the scroll bar on the right side in order to see the bottom menu bar, which contains other applications accessible from the Windows Start menu.   (bottom menu bar image) In the Windows Start menu, you will find the typical Microsoft productivity applications (Access, Excel, PowerPoint, and Word). Access and save files on your Network drive (H:) from the file manager icon. *Be sure to save all files to your Network drive (H:). Any files saved on the local profile (desktop or elsewhere) may be lost when you log off.  When finished, close your remote connection, and then sign out using the person icon in the top right corner.

Follow the link below to our guide to review the limitations and capabilities of Teams that users have asked us about.  https://pointpark.freshservice.com/a/solutions/articles/4000044779