IT Help Desk
Explore How-To's and learn best practices from our knowledge base.
Public Support Articles
Tips & Info
Steps to Take Before Contacting the Help Desk
Help Desk Hours and Location
How-To: Get Office365
Adobe Creative Cloud - Student Login Access
How To: Accessing the Faculty/Staff Remote Desktop Environment
Printers and Copiers
Faxing from Department Toshiba Copiers
Map Network Printer (Windows)
How To: Map Network Printer (Mac)
How To: Print with Web Print to Lab Printers
How To: Installing the PointPark802.1X Driver (WINDOWS ONLY)
Connecting to the University WiFi
How To: Connecting to PointPark802.1X (MAC)
WiFi - Connect to "PointParkWebLogon"
How To: All Users
How to set up OneDrive
Taking a Class
Teaching a Class
Copy a Course
Send a message to your class
Let students view test or quiz results
Give a Student Extra Time on a Test
Find out when a student last accessed your course
See all 8 articles
Troubleshooting for Students
I can't submit my assignment!
Passwords & Multifactor Authentication
How To Reset Your Password
Tips for Creating Strong and Memorable Passwords
How To Update Your Multi-factor Authentication Phone Number
How do I reset my password?
How do I connect to the Wi-Fi?
How do I update my Multi-Factor Authentication phone number?
How do I connect to the VPN?
What services does the Help Desk offer for students?
(Test) Help Desk
HD - Weather Channel
Hours & Info
What did the buffalo say to his son when he went off to college?
HD - Training
(Test) Wi-Fi & Wired Network
How To Connect to University Wi-Fi
(Test) Cinema Arts