IT Help Desk

Software Solutions

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Zoom 0

Public Support Articles

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How Tos 0

Tips & Info 2

• Steps to Take Before Contacting the Help Desk
• Help Desk Hours and Location

All Users

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FAQ 3

• How-To: Get Office365
• Adobe Creative Cloud - Student Login Access
• How To: Accessing the Faculty/Staff Remote Desktop Environment

Email 0

Phones 0

Printers and Copiers 4

• Faxing from Department Toshiba Copiers
• Map Network Printer (Windows)
• How To: Map Network Printer (Mac)
• How To: Print with Web Print to Lab Printers

Jenzabar 0

WiFi 4

• How To: Installing the PointPark802.1X Driver (WINDOWS ONLY)
• Connecting to the University WiFi
• How To: Connecting to PointPark802.1X (MAC)
• WiFi - Connect to "PointParkWebLogon"

How To: All Users 1

• How to set up OneDrive

Schoology

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Taking a Class 0

Teaching a Class 8

• Copy a Course
• Send a message to your class
• Let students view test or quiz results
• Give a Student Extra Time on a Test
• Find out when a student last accessed your course

See all 8 articles

Troubleshooting for Students 1

• I can't submit my assignment!

(Test) Accounts

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Passwords & Multifactor Authentication 3

• How To Reset Your Password
• Tips for Creating Strong and Memorable Passwords
• How To Update Your Multi-factor Authentication Phone Number

(Test) FAQs

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FAQs 5

• How do I reset my password?
• How do I connect to the Wi-Fi?
• How do I update my Multi-Factor Authentication phone number?
• How do I connect to the VPN?
• What services does the Help Desk offer for students?

(Test) Help Desk

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HD - Weather Channel 0

Hours & Info 0

Jokes 1

• What did the buffalo say to his son when he went off to college?

HD - Training 0

(Test) Hardware

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Printers 0

(Test) Software

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Web Browsers 0

Adobe Products 0

(Test) Wi-Fi & Wired Network

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Wi-Fi 1

• How To Connect to University Wi-Fi

(Test) Cinema Arts

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Cinema Arts 0