IT Help Desk
Explore How-To's and learn best practices from our knowledge base.
Public Support Articles
How do I reset my password?
How do I connect to the Wi-Fi?
How do I update my Multi-Factor Authentication phone number?
How do I connect to the VPN?
What services does the Help Desk offer for students?
How To Connect to University Wi-Fi
How To Reset Your Password
How To Update Your Multi-factor Authentication Phone Number
How To Connect to the VPN
Tips & Info
Tips for Creating Strong and Memorable Passwords
Steps to Take Before Contacting the Help Desk
Help Desk Hours and Location
Your Guide to ShoreTel Phones
What did the buffalo say to his son when he went off to college?
How-To: Get Office365
Adobe Creative Cloud - Student Login Access
How To: Accessing the Faculty/Staff Remote Desktop Environment
Printers and Copiers
Faxing from Department Toshiba Copiers
Map Network Printer (Windows)
How To: Map Network Printer (Mac)
How To: Print with Web Print to Lab Printers
How To: Installing the PointPark802.1X Driver (WINDOWS ONLY)
Connecting to the University WiFi
How To: Connecting to PointPark802.1X (MAC)
WiFi - Connect to "PointParkWebLogon"
How To: All Users
How to set up OneDrive
Taking a Class
Teaching a Class
Copy a Course
Send a message to your class
Let students view test or quiz results
Give a Student Extra Time on a Test
Find out when a student last accessed your course
See all 8 articles
Troubleshooting for Students
I can't submit my assignment!
(Test) Help Desk
Hours & Info