IT Help Desk

Public Support Articles

---

FAQs 5

• How do I reset my password?
• How do I connect to the Wi-Fi?
• How do I update my Multi-Factor Authentication phone number?
• How do I connect to the VPN?
• What services does the Help Desk offer for students?

How Tos 4

• How To Connect to University Wi-Fi
• How To Reset Your Password
• How To Update Your Multi-factor Authentication Phone Number
• How To Connect to the VPN

Tips & Info 4

• Tips for Creating Strong and Memorable Passwords
• Steps to Take Before Contacting the Help Desk
• Help Desk Hours and Location
• Your Guide to ShoreTel Phones

Jokes 1

• What did the buffalo say to his son when he went off to college?

All Users

---

FAQ 3

• How-To: Get Office365
• Adobe Creative Cloud - Student Login Access
• How To: Accessing the Faculty/Staff Remote Desktop Environment

Email 0

Phones 0

Printers and Copiers 4

• Faxing from Department Toshiba Copiers
• Map Network Printer (Windows)
• How To: Map Network Printer (Mac)
• How To: Print with Web Print to Lab Printers

Jenzabar 0

WiFi 4

• How To: Installing the PointPark802.1X Driver (WINDOWS ONLY)
• Connecting to the University WiFi
• How To: Connecting to PointPark802.1X (MAC)
• WiFi - Connect to "PointParkWebLogon"

How To: All Users 1

• How to set up OneDrive

Schoology

---

Taking a Class 0

Teaching a Class 8

• Copy a Course
• Send a message to your class
• Let students view test or quiz results
• Give a Student Extra Time on a Test
• Find out when a student last accessed your course

See all 8 articles

Troubleshooting for Students 1

• I can't submit my assignment!

(Test) FAQs

---

FAQs 0

(Test) Hardware

---

Printers 0

(Test) Help Desk

---

Hours & Info 0