IT Help Desk

General

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FAQ 14

• FAQ: Multi-Factor Authentication (MFA)
• Password Policy and Requirements
• Print To Labs From Your Personal Computer - Web Print
• How To Reset Your Own Password
• Email First Sign On Instructions

See all 14 articles

Getting Started 1

• How Clear Browser Cache/Cookies

WiFi 6

• How To Connect in Windows 7
• How to Connect in Windows 8/8.1
• How to Connect in Windows 10
• How to Connect on a Mac
• How-To: WiFi

See all 6 articles

Email 7

• Add Point Park Email to your iPhone
• Add Point Park Email to a Smartphone (2018)
• Remove Inbox Rules
• Open an Additional (Department) Mailbox in Outlook for PC
• Change Conversation Mode

See all 7 articles

Phones 2

• Voice Mail Instructions - Nortel
• Voice Mail Instructions - Shoretel

Jenzabar 2

• Jenzabar for Mac Users via Remote Desktop
• Jenzabar Slowness or Process Hung Up

Blackboard 0

Windows 2

• How To Map A Network Drive In Windows 7
• Uninstall Old Office and Upgrade to new Office (Win 7)

Public Safety 1

• Using ePanic

Mac 1

• Apple Computers Failing to Image

Printers and Copiers 1

• Faxing from Department Toshiba Copiers

General 1

• Correct Way to Remove User Accounts Off a Computer

Help Desk Internal Guides

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Bombgar 1

• Bombgar - First Use

QuikPAY 1

• Payment Reporting in QuikPAY

Kiosks 0

Schoology

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Taking a Class 0

Teaching a Class 11

• Copy a Course
• Send a message to your class
• Let students view test or quiz results
• Give a Student Extra Time on a Test
• Unicheck Overview (Faculty)

See all 11 articles

Troubleshooting for Students 1

• I can't submit my assignment!

Media Services

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Common Classroom Issues 2

• No Audio From Podium PC
• Touchpanel not responding