IT Help Desk

All Users

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FAQ 17

• FAQ: Multi-Factor Authentication (MFA)
• Password Policy and Requirements
• How To: Reset Your Own Password
• Email First Sign On Instructions
• How-to: Modify Authentication Method(s) in Office 365

See all 17 articles

How To: Employees 9

• How To: Map Department (O:) Drive on (Windows 10)
• How To: Map Personal (H:) Drive (Windows 10)
• How To: Accessing the VPN
• How To Map A Network Drive In Windows 7
• Adobe Creative Cloud - Install and Login (Labs / Fac & Staff / Covid-19 Remote Students)

See all 9 articles

Email 8

• How To: Add Point Park Email to your iPhone
• How To: Add Point Park Email to a Smartphone (2018)
• Remove Inbox Rules
• Open an Additional (Department) Mailbox in Outlook for PC
• Change Conversation Mode

See all 8 articles

Phones 2

• Voice Mail Instructions - Nortel
• Voice Mail Instructions - Shoretel

Jenzabar 3

• Jenzabar for Mac Users via Remote Desktop
• Jenzabar Slowness or Process Hung Up
• InfoMaker Configuration

Printers and Copiers 3

• Faxing from Department Toshiba Copiers
• How To: Map Network Printer (Mac)
• How To: Print To Labs From Your Personal Computer - Web Print

WiFi 3

• Installing the driver & Connecting to PointPark802.1X
• How-To: WiFi (Win 7, 8/8.1, 10, & Mac OS)
• How To: Automatically Connect to PointPark802.1X (Manually Adding the WIFI)

Virus/Malware or Slow Computer 3

• Virus Protection Inquiries
• How To: Running Disk Cleanup (WINDOWS ONLY)
• Computer Running Poorly (Windows & Mac)

How To: All Users 1

• How To: Clear Browser Cache/Cookies

OLD OR NO LONGER USED 0

Schoology

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Taking a Class 0

Teaching a Class 11

• Copy a Course
• Send a message to your class
• Let students view test or quiz results
• Give a Student Extra Time on a Test
• Unicheck Overview (Faculty)

See all 11 articles

Troubleshooting for Students 1

• I can't submit my assignment!

Media Services

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Common Classroom AV Issues 4

• No Audio From Podium PC
• Touchpanel not responding
• How To: Connect to a Zoom Meeting
• Using the Ladibug Document Camera in a Video Call

eSports Room 1

• eSports - outputting audio to headset and HDMI at the same time