IT Help Desk

General

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FAQ 17

• FAQ: Multi-Factor Authentication (MFA)
• Password Policy and Requirements
• Print To Labs From Your Personal Computer - Web Print
• How To Reset Your Own Password
• Email First Sign On Instructions

See all 17 articles

Getting Started 1

• How Clear Browser Cache/Cookies

WiFi 5

• How To Connect to WebLogon
• Installing the driver & Connecting to PointPark802.1X
• Connecting to PointPark802.1X (MAC)
• How-To: WiFi
• Automatically Connect to PointPark802.1X When Signing In

Email 8

• Add Point Park Email to your iPhone
• Add Point Park Email to a Smartphone (2018)
• Remove Inbox Rules
• Open an Additional (Department) Mailbox in Outlook for PC
• Change Conversation Mode

See all 8 articles

Phones 2

• Voice Mail Instructions - Nortel
• Voice Mail Instructions - Shoretel

Jenzabar 3

• Jenzabar for Mac Users via Remote Desktop
• Jenzabar Slowness or Process Hung Up
• InfoMaker Configuration

Blackboard 0

Windows 1

• Uninstall Old Office and Upgrade to new Office (Win 7)

Public Safety 1

• Using ePanic

Mac 1

• Apple Computers Failing to Image

Printers and Copiers 2

• Faxing from Department Toshiba Copiers
• Map Network Printer (Mac)

General 4

• Correct Way to Remove User Accounts Off a Computer
• Accessing VPN
• Accessing the Intranet (MAC)
• Virus Protection Inquiries

Help Desk Internal Guides

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Adobe 1

• Adobe Temp Access - Troubleshooting Guide - COVID19

Bombgar 1

• Bomgar - First Use

QuikPAY 1

• Payment Reporting in QuikPAY

Kiosks 0

Schoology

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Taking a Class 0

Teaching a Class 11

• Copy a Course
• Send a message to your class
• Let students view test or quiz results
• Give a Student Extra Time on a Test
• Unicheck Overview (Faculty)

See all 11 articles

Troubleshooting for Students 1

• I can't submit my assignment!

Media Services

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Common Classroom Issues 3

• No Audio From Podium PC
• Touchpanel not responding
• How to connect to a Zoom meeitng