Multi-Factor Login- Microsoft Authenticator Change Over FAQ
Due to the increase in hacking attempts on our platform, ITS has made the decision to enforce multi-factor authentication for all our users through Microsoft Authenticator.
Effective Date: Friday 8/23/2024 at 6pm ET
All users will be mandated to change from the unsupported authentication methods of voice call, SMS and email to Microsoft Authenticator App. The changeover will occur automatically the next time you log in.
The documentation below will lead you through the process. Microsoft Authenticator is the only authenticator available for use.
Microsoft Authenticator Download
Android / iPhone
Q&A
What is Microsoft Authenticator?
Microsoft Authenticator is a security application that allows a user to login using two-factor authentication (2FA) or multi-factor authentication (MFA).
What is Multi Factor Authentication?
It is a security protocol that requires a user to prove who they are through an additional method besides their username and password.
Why do I need Microsoft Authenticator?
Hackers and phishers have become more sophisticated over the last few years. Authenticator is a much more secure method that allows you to confirm your identity easily from your phone.
I already have my authentication set up with SMS, do I need to install an authenticator?
Yes, the verification methods of SMS, voice call and email are being retired.
Do I Have to Use Microsoft Authenticator?
Currently, only Microsoft Authenticator is supported.
What if I do not have service on my phone?
You only need to connect to internet the first time you install the authenticator app. An internet connection is not required to use the Microsoft Authenticator app. It is easier to use the app when connected to WI-FI or data, but you have the option of using a Temporary One Time Password (OTP) if you do not have an internet connection.